maju88's Commitment

Maju88 Responsible Gaming – Play Safe in Malaysia

At maju88, gaming enjoyment should never come at the cost of your well-being. We provide tools, guidance, and full support so that every gaming session remains fun, controlled, and responsible.

24/7
Available Support
18+
Minimum Age Requirement
100%
Control Is in Your Hands

Maju88's Commitment to Safe Gaming

The six core pillars of our responsible gaming programme to protect every player

Personal Deposit Limit

Set your own daily, weekly, or monthly deposit limits. maju88 enforces these limits immediately so you stay in control of your gaming budget.

Session Time Limit

Set a time limit for each gaming session. When the time is up, the system will automatically remind you to take a well-deserved break.

Cool-Off

Need a break from the platform? Activate a cool-off period from 24 hours up to 30 days. Your account will be temporarily hidden and you will not be able to login.

Self-Exclusion

If you feel you need to stop for a longer period, maju88's self-exclusion programme allows you to block account access for 3 months to 5 years.

Loss Limit

Set the maximum loss you are willing to absorb within a given period. Once the limit is reached, you cannot continue wagering until a new period begins.

Support & Guidance

The trained maju88 support team is ready to assist you 24/7. We listen, understand, and connect you with professional support resources whenever needed.

1. What Is Responsible Gaming?

Responsible gaming means enjoying online gaming as a form of entertainment — not as a way to earn income or escape everyday problems. At maju88, we believe every player deserves a safe, controlled, and enjoyable experience free from any pressure.

Healthy gaming is built on a few simple principles. First, gaming should be treated purely as entertainment, not an investment or source of income. Second, only play with money you can afford to lose — never money set aside for essentials like rent, food, or bills. Third, balance your time gaming with other activities in your life.

Maju88 takes a proactive approach to promoting responsible gaming. We do not simply provide control tools — we also ensure our platform environment does not encourage unhealthy gaming habits. Every feature on the maju88 platform is designed with player wellbeing in mind.

Simple Principles of Healthy Gaming: Play for fun. Set your limits before you start. Don't chase losses. Take regular breaks. Don't let gaming interfere with your daily responsibilities.

2. Warning Signs to Watch Out For

Sometimes, unhealthy gaming habits develop gradually without us realising it. maju88 encourages all players to recognise the early warning signs so that action can be taken before the problem becomes more serious. Be honest with yourself when assessing your gaming habits.

Borrowing Money to Play

You find yourself borrowing money from family, friends, or using a credit card solely to continue playing.

Chasing Losses

After a loss, you keep playing in hopes of winning back what you lost — and this happens repeatedly.

Hiding Gaming Habits

You hide how much time or money you spend playing from your loved ones.

Gaming Disrupting Daily Life

Work, family relationships, or daily responsibilities are beginning to suffer as a result of too much time spent gaming.

Feeling Restless When Not Playing

You feel anxious, irritable, or uncomfortable when unable to access the gaming platform for even a short while.

Escalating Bets

You find that your wagering amounts need to keep increasing to achieve the same level of excitement as before.

If you recognise two or more of the above signs in yourself, we encourage you to use maju88's self-control tools or speak with our support team immediately. You are not alone in this.

3. maju88 Self-Control Tools

Maju88 offers a full suite of self-control tools that you can activate directly from your account settings. All tools are designed to give you complete control over your gaming experience.

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Deposit Limit

Set the maximum total amount you can deposit in a day, week, or month. Limits can be decreased immediately, but increases require a 7-day waiting period before taking effect.

⏱️
Session Limit

Set the maximum number of hours you can play in a single continuous session. Once the limit is reached, the system will automatically log you out and require verification before a new session can begin.

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Loss Limit

Set a maximum net loss limit for a daily, weekly, or monthly period. Once the limit is reached, you will not be able to place any new bets until the current period ends.

🌙
Cool-Off

Take a short break of 1 to 30 days. During this period, you will not be able to log in or make deposits. All existing balances are preserved and can be reclaimed once the period ends.

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Self-Exclusion

For a longer-term commitment, choose self-exclusion for 3 months, 6 months, 1 year, or up to 5 years. During this period, maju88 will also block you from receiving any marketing communications.

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Real-Time Alerts

Enable notifications that will alert you when you have been playing for a set period of time, or when your spending is approaching your set limit.

4. How to Use the Self-Control Tools

Activating self-control tools at maju88 is straightforward and can be done in just a few steps. You do not need to contact customer support to activate a limit — everything can be done on your own through your account settings.

1
Log In to Your maju88 Account

Click the Login button at the top right corner and enter your account credentials to access your personal dashboard.

2
Go to Account Settings

Click your profile icon, then select "Account Settings" or "Responsible Gaming" from the dropdown menu that appears.

3
Choose Your Preferred Control Tool

You will see a full list of self-control tools. Choose the tool that best suits your needs — deposit limits, session limits, loss limits, self-exclusion, or time-out.

4
Set Value and Duration

Enter your desired limit value (e.g. RM200 per day) or select your preferred break period. Review your selection before confirming.

5
Confirm and Activate Limit

Click "Confirm" and your limit will take effect immediately for limit reductions. For limit increases, a 7-day waiting period will apply as an additional safety measure.

Tip: Set your limits before you start playing, not during a session. Decisions made mid-session may not reflect your best judgement.

5. Child & Teenager Protection

Maju88 has a strict policy that this platform is for users aged 18 and above only. We enforce multiple measures to ensure children and minors cannot access our platform.

  • Mandatory age verification at registration using a valid government-issued ID.
  • A comprehensive KYC process to verify the identity of every new user.
  • An automated detection system that identifies suspicious usage patterns on accounts that may be accessed by ineligible individuals.
  • Accounts suspected of being used by underage users will be immediately suspended pending investigation.
  • A full refund of all deposits will be issued if a user is found to be underage.

If you are a parent or guardian, we encourage you to use parental control software on devices shared with children. Ensure your account password is always kept confidential and not shared with anyone.

Important Notice: If you suspect someone under 18 years of age is using the maju88 platform — including using your account — please contact our support team immediately via Live Chat 24/7.

6. Where to Get Help

If you or someone you know is struggling with gambling-related habits, it is important to know that help is always available. Seeking help is a sign of strength, not weakness. maju88 fully supports every player's effort to get the help they need.

The maju88 support team, trained in responsible gaming matters, is available via Live Chat 24/7 within the platform. They can help you activate self-control tools, discuss your available options, and refer you to professional support resources if needed.

Alongside maju88's internal support, several external organisations offer free and confidential assistance to those who need help with problem gambling. The most important step is acknowledging that you need help and taking that first action to reach out.

maju88 Live Chat

Reach our trained support team directly via Live Chat within the platform. Available 24 hours a day, 7 days a week.

Support Email

Contact us via email at [email protected] for responsible gaming enquiries that require a written response.

7. Frequently Asked Questions (FAQ)

Deposit limits can be reduced at any time and take effect immediately. However, to increase or cancel an existing limit, a 7-day waiting period applies. This is a deliberate safeguard to give you time to reflect before making a decision you may regret.

A Cool-Off is a short break lasting 1 to 30 days — ideal if you just need a little time away. Self-Exclusion is a longer-term commitment of 3 months to 5 years. During self-exclusion, you will also stop receiving all marketing communications from maju88. Neither option can be cancelled before the set period ends.

All balances in your account are fully preserved during a cool-off or self-exclusion period. You may contact the maju88 support team to request a withdrawal of your balance even during that period — your account is only restricted from wagering and new deposits.

The maju88 platform will send in-app notifications and emails as you approach your set limit — typically when you have reached 80% of the limit. Once the full limit is reached, you will receive a notification and the system will automatically block any action that exceeds it.

No. maju88 has a zero-tolerance policy towards underage players. All new users are required to go through a strict age verification and KYC process. Any account found to be owned or used by an individual under 18 will be terminated immediately and all deposits will be fully refunded.

Play Smart, Play with Enjoyment

Register a maju88 account today and enjoy a responsible gaming experience. Control is in your hands — we are simply here to ensure your gaming journey stays enjoyable and safe.

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